HEKI Insights
How RPA, AI agents, and workflow redesign should work together
Do not start by debating tool labels. First understand rules, data, and how much human judgment the workflow needs.
RPA fits stable rules
When steps are stable, system interfaces are clear, and judgment is limited, RPA or scripted automation may be more practical than a more complex AI setup.
AI agents depend on context
When a workflow needs text understanding, exception handling, judgment support, and generated recommendations, an AI agent can create more value, but it also depends more heavily on data, SOPs, and review mechanisms.
Diagnose first, then choose the tool
Tool selection should happen after diagnosis. First evaluate workflow value, frequency, data, and risk; then decide whether the next move is process cleanup, RPA, an AI agent, or a pause.