Refund and Cancellation Policy
Refund and cancellation rules for HEKI digital products, including the paid AI Consultation Room.
Merchant
HEKI TECH LLC, 580 Vista Grande Dr, Colorado Springs, CO 80906, United States
Free diagnosis
The free enterprise AI diagnosis is provided at no charge and does not require cancellation.
AI Consultation Room
The $9.90 AI Consultation Room is a one-time digital service for one company context, 30 days, 20 effective consultation turns, up to 5 files, and one revised report version.
Refund eligibility
If payment succeeds but access is not activated, or the service cannot be delivered due to a HEKI system issue, contact support@hekitech.com and we will review the order for refund or access restoration.
Non-refundable cases
Completed consultation access is generally not refundable after substantial use, including meaningful AI consultation messages, file upload processing, or report revision generation.
Cancellation
The AI Consultation Room is a one-time purchase, not a recurring subscription. No recurring cancellation is required. Paid Newsletter subscriptions are handled by Substack and must be managed on Substack.
Contact
For refund and cancellation requests, email support@hekitech.com with the payment email, diagnosis email, company name, and order context.